MEET THE SPEAKER: Lisa Loftis, CRM, CEM, BI

Where Data Goes – Governance Must Follow By Lisa Loftis, SAS Best Practices As the health care industry moves increasingly toward customer and patient experience management, analytically driven decisions, and growing regulatory commitments, one underlying item will dictate the difference between success and failure; data. And where data goes - governance must follow. Otherwise, quality degrades, silos proliferate, data consolidation [...]